Home defends damning report

A CARE home in Boston insists it has already ‘learned the lessons’ of a damning watchdog report that has raised ‘major concerns’ with its service.

The Care Quality Commission issued a report about Ralphlands Court, in Ralphs Lane, Frampton West, in which it said the home had failed to protect the safety and welfare of its residents.

The CQC said the home was not meeting six of the six essential standards that inspectors looked at and raised major concerns in three areas.

Owner Dr Paul Leong said all of the points raised by the CQC have been dealt with since the inspection, which took place in December, and says he has invited the body back as soon as possible to prove they’re now meeting the standards required.

Mr Leong said: “Everything they have said has already been rectified – we acted really quickly. To be honest we are a bit green in the business but lessons were learned.

“If you ask any residents there everybody is happy and safe, there were no major incidents. We have had lots of nice feedback.

“We have been working extremely hard on training and getting everything in place.”

The home is run by Hope Health Limited and opened in April.

The CQC was concerned that no risk assessment had been done on a wrought iron gate formerly put at the top of a set of stairs to prevent falls.

It said staff did not know the whistleblowing policy, did not understand how to assess if residents could to make their own decisions, that legislation records were out of date and said some staff gave instructions for work they were not responsible for or had no experience in.

It said staff were unable to show how standards were monitored and that concerns were not always acted upon.

CQC’s central deputy director of operations Andrea Gordon said: “The failings at Ralphlands Court are a real concern and improvements need to be made.

“CQC has been working closely with Lincolnshire County Council to ensure the safety and wellbeing of the residents and we have told the provider where they need to improve. Where improvements are not made we have a range of enforcement powers that can be used, including prosecution, closure or restriction of services.”