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Chance to have say on Pilgrim Hospital

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The latest news in your area

Patients and members of the public are being given the chance to have their say about Pilgrim Hospital.

United Lincolnshire Hospitals NHS Trust (ULHT) is holding a series of clinics with non-executive directors to listen to patients, carers or family members about their views on the Trust.

People interested in attending a listening session will be able to book a 30 minute slot.

Non-executive directors are members of ULHT’s trust board who are not employees of the Trust and are not part of the executive management team.

They are responsible for constructively challenging and contributing to the development of strategy and scrutinising the performance of management in meeting agreed goals and objectives.

The clinics take place each month at different sites across the Trust. The next clinic will take place at Pilgrim Hospital, Boston on Tuesday April 1.

A member of the Patient Advice and Liaison Service (PALS) team as well as a senior clinician and senior operational member of staff will be available to provide support, answer queries and escalate any issues or concerns if required.

Deputy director of nursing Jennie Negus said: “One of the recommendations from the Keogh Review is that our non-executive directors should hold listening events so they can gain a better insight into patient’s experience of care and services.

“As a Trust, we are always looking for ways to maximise the support we provide to patients. These sessions are a fantastic opportunity for the non-executive directors to meet patients, carers and families face to face; listen, respond and where necessary bring in colleagues to assist and resolve any issues or concerns.

“Any issues raised are recorded and fed back to the relevant services and teams and will be used to share experience and learning. The feedback we have already received from the first clinics was very encouraging.

“We would always encourage anyone with a concern or problem who can’t make a session or wants their issue resolving immediately to speak to staff on the ward in the first instance or contact the hospital’s PALS team.”

Anyone interested in booking onto a session can do so through the PALS team who are located near the main entrance at each hospital. The listening clinic at Pilgrim hospital will be held in room 80 in the Outpatients Department.

For details call 01205 446243 or 01476 464862 or visit www.ulh.nhs.uk.

 

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