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New ‘high tech’ one-stop-shop promised at depot

News.

News.

Council bosses are promising a new ‘high-tech’ one-stop-shop following a move to a new purpose-built depot.

Boston Borough Council is moving services from the old depot in Fen Road to its new site in St John’s Road - the former lorry park near the docks entrance.

The council says the money will save money in rent, boost customer service and give the authority a base that is closer to the town and better placed to serve the villages.

The environmental services administration team will be joining office staff at the council’s main offices in the Municipal Buildings, but latest ‘cloud’ and ‘smart call’ technology will be used from June 2 to ensure customers phoning with inquiries on the former Fen Road numbers – 01205 311112/366007 – will be fast-tracked through.

Customers will not have automated button-pressing options imposed upon them.

George Bernard, the council’s head of environmental services, said: “The council deals with an enormous number of telephone enquiries every day, and we didn’t want the move of our admin team into Municipal Buildings to add to delays for anyone.

“For that reason calls for environmental services will not impact on calls for other services – such as benefits and council tax enquiries – or vice versa.”

Operations will cease at the Fen Road depot after June 13.

 

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