PILGRIM REPORT THREE: ‘Please tell us if your can’t make appointment’

News from the Boston Standard, Lincolnshire: bostonstandard.co.uk, on Twitter @standardboston
News from the Boston Standard, Lincolnshire: bostonstandard.co.uk, on Twitter @standardboston

Hospital bosses have asked for help from patients to try to help cut down on the number of appointments that have to be rearranged.

The trust says some of the issues with dates having to be changed arise from patients not turning up and failing to notify the hospital so that someone else can take their slot.

A spokesman said: “By not attending, the trust loses the slot and has an empty appointment that could have been offered to another patient. We have introduced new services such as a text reminder service to reduce the number of missed appointments, but we also need to appeal to patients to attend their appointments.”

The trust says the issue is particularly felt for operations and procedures where several members of staff from different departments may have to be booked to attend.
The spokesman said: “We work hard to ensure patients can attend their appointments to avoid a situation where we have an empty theatre at that time. Each procedure uses valuable resources such as surgeons, anaesthetists, nursing staff, administration, and missed operations leaves resources available that could be used for other patients. 
“If patients are unable to attend for an operation, we request that they contact the hospital.”
The trust says patients can now also email the hospital to cancel their appointments by contacting outpa
tient.appointments@ulh.nhs.uk. Patients are asked to provide their full name, address, date of birth and date and time of appointment to be changed.