New online booking system for Lincolnshire CallConnect bus customers

Lincolnshire County Council's CallConnect service has launched a new online booking service ANL-150104-170500001

Lincolnshire County Council's CallConnect service has launched a new online booking service ANL-150104-170500001

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Lincolnshire County Council’s popular CallConnect bus service has launched a new online booking system providing a faster and more convenient online journey planning service.

The web booking portal called OpenDRT replaces the previous online booking system for CallConnect customers. Among the new system’s features are:

* Improved accuracy and efficiency - the online system is linked directly to CallConnect’s scheduling system and can provide customers with information on vehicle availability.

* Customers can book and check bus availability and submit requests 24 hours a day, seven days a week.

* Passengers can track the CallConnect bus they are booked on within an hour of departure both from the desktop and mobile website. If a service is running late, the bus will be displayed in red on the screen.

* Customers can view and cancel all of their bookings online. Bookings made by phone can also be viewed online 24 hours a day. (Customers must be registered online to access this function).

To assist customers, the CallConnect service has launched online help guides and videos which offer customers a variety of tips and advice.

These can be found at lincsinterconnect.com/bookonline and wellandcallconnect.co.uk/bookonline. Mobile versions of the sites are available.

You can follow @callconnectbus on Twitter for updates

Help videos are also available at YouTube:

How to book online

How to view and cancel a journey online

How to track your bus

Alternatively customers can get technical advice by calling 0345 234 33 44, select option 3 followed by option 3.