I FEEL I must put pen to paper over the on going issues at Pilgrim Hospital.
It is disgraceful to hear about some of the things people have had to endure, both as patients and relatives. There is clearly lots of work to be done in rectifying all these faults.
It is very sad to know certain areas of the hospital have allowed their standards to drop so badly thus giving the whole of the hospital a bad name.
I trained as a nurse many years ago and in those days we had our matron (to those who remember Miss Allen, God bless her) and, of course, the nursing officers.
Yes there were problems, but they were sorted out and things ran smoothly again before they got out of hand!
The deterioration in care has not happened over night so why was it allowed to continue for so long and nothing appearing to be done to improve it again; bad management somewhere along the line.
Nowadays, far too much pressure is put onto the nursing staff to do their paper work and meet the dreaded targets. I am not excusing them, but no wonder some fail to do their job properly and put the patient first.
They find it hard to prioritise and unfortunately this can result in allowing the needs of the patient to suffer. I have been a regular patient for the last few years in the orthopaedic department.
I consider myself very lucky to have an excellent surgeon performing my operations. He has been very good to me, and I have the uppermost faith and trust in him; I have never heard anyone speak ill of him.
I have had quite a few stays on Ward 3A; staff are stretched to the limit, but they really try to do their level best and put the patients needs first.
I have also been attending the Fracture Clinic for regular appointments and, despite sometimes being rushed off their feet, the staff always greet me with a smile and care for me well.
I had to stay recently in the overnight stay ward after having some further surgery, and the staff looked after me very well and nothing was too much trouble, just how it should be so.
Perhaps if more money was used to employ more nurses, and less spent on people who appear to be walking around seemingly doing nothing with their bits of paper, then probably all these dreadful issues can soon be resolved. We could then have our hospital back to where it should be – spoken about for its excellence and not its deterioration.
MRS G. FOX