Vouchers could be claimed back - Trading Standards

Jessops in Boston
Jessops in Boston

Shoppers who bought gift vouchers from Boston’s HMV or Jessops may be able to get their money back if they used a debit or credit card, Trading Standards has said.

Following the stores going into administration, many customers have been left struggling to reclaim money, with some reports of aggressive shoppers in stores who are upset at being unable to claim their money.

However, senior officer at Lincolnshire Trading Standards Heather Bellamy said if you bought the voucher with a debit or credit card you may be able to get your money back.

She said: “If you used a debit card to pay, you may be able to claim your money back through the MasterCard and Visa chargeback scheme, as long as it’s no more than 120 days since you bought the vouchers.

“There is greater protection if you bought vouchers worth over £100 using a credit card, as the purchase may be protected under the Consumer Credit Act.

“Unfortunately, there are no guarantees but it’s worth having a chat with your bank or credit card company. But please note that it’s only the person who bought the vouchers who can make a claim.”

For more information and advice, contact Lincolnshire Trading Standards on 01522 782341 or tradingstandards@lincolnshire.gov.uk