Hospital rated highly by young service users

Pilgrim Hospital, Boston.
Pilgrim Hospital, Boston.

Children using services at Pilgrim Hospital, in Boston, have praised their experiences while at the facilities.

A survey of 115 children aged between eight and 15 who were discharged from Pilgrim or Lincoln County Hospital in August 2014, saw United Lincolnshire’s Hospital Trust rated at 86 per cent satisfaction, compared to the national average of 84 per cent.

The Care Quality Commission carried out the national survey, asking the children and their families for a rating on a scale of 0-10.

A spokesman for the trust, which runs the hospitals, said that for most areas responses were within the national average range.

Matron for acute paediatrics across the trust, Terry Vine, said “We’re particularly pleased that children have said that staff were friendly and communicated well with them as that’s really important.

“We want to make sure that children feel listened to and that we meet their needs and make their stay in hospital as comfortable as possible.”

Areas where the Trust featured as one of the best performing nationally included 98 per cent of children saying staff did everything they could to help their pain.

The figure was 100 per cent for not having their admission date changed, while 79 per cent of parents said staff played with their child (aged 0-7).

All the children stayed on a children’s ward with no child on an adult ward.

Young people also reported staff looking after them were friendly and that they felt safe, and people spoke to them in a way they could understand.