A new advice service at Boston’s Pilgrim Hospital aims to make stays there as stress free as possible for patients and their families.
The free Patient Advice and Liaison Service (PALS) will available in the entrance of the Sibsey Road hospital, run by United Lincolnshire Hospitals NHS Trust (ULHT).
The team will work closely with other trust staff and other relevant organisations to provide help and where necessary resolve any issues or concerns. They will also collect feedback about the service and can refer patients and their families for any help they may need.
The PALS team can offer advice and support, answer questions about the trust and its services, pass on feedback to staff, listen to suggestions for improving the services, respond to concerns if patients or family members are unhappy about an aspect of their care, and provide advice on the NHS complaints procedure.
Jennie Negus, deputy director of Patient Services, said: “We understand that for many people coming into hospital can be a difficult experience. The PALS service is designed to give people the opportunity to get assistance and share compliments, feedback and any concerns in confidence to ensure that their time in hospital is as stress-free as possible.
“We would always encourage any patient or relative with a concern or problem to speak to staff on the ward in the first instance to try to resolve the matter.
“However if this is not possible, this is where the PALS team can step in.”
Eiri Jones, director of nursing for ULHT, said: “The PALS service is another example of how we can further improve communication with our patients, their relatives and members of the public to ensure they get best possible service and care from their local hospitals.”
PALS services will initially be open Monday-Friday, 9am–5pm, with the option of extending the service to include evenings and at weekends in the coming months.