What is the official Universal Credit helpline number?

Unsure of how to apply for Universal Credit, where to receive free help with your application or how to complain about the outcome of your claim?

Friday, 24th May 2019, 3:24 pm
What is the official Universal Credit helpline number?

These and other key questions are answered here for claimants in England, Wales, Scotland and Northern Ireland.

Universal Credit is one DWP benefit payment combining up to six benefits (child tax credit, housing benefit, income support, Jobseekers Allowance, Employment and Support Allowance and working tax credit).
It is still being phased in across the UK and at the moment mainly covers new benefits claimants and existing claimants experiencing a change in personal circumstances.
Universal Credit is usually paid one month in arrears in England and Wales. First payments can take up to an additional week to arrive. Payments are fortnightly in Northern Ireland and can also be twice a month in Scotland.
Applications have to be made online at www.gov.uk/universal-credit/how-to-claim, regardless of what access you have to the internet. Free help, however, is available via official DWP helplines and Citizens Advice.
0800 328 5644.
0800 328 1344.
0800 3281744.
8am-6pm from Mondays-Fridays (excluding bank holidays).
Calls to 0800 numbers from landlines and mobiles are free.
Since April 2019, Citizens Advice is offering a new Help to Claim free service as part of a 39m nationwide project. Independent advice about completing applications is available face-to-face, over the phone or via webchat.
0800 144 8444.
0800 024 1220.
0800 023 2581.
If you live in England or Wales, go to www.citizensadvice.org.uk/helptoclaim/. If you live in Scotland, go to www.cas.org.uk/helptoclaim.
Advice NIs welfare changes helpline is available weekdays from 9am-5pm on 0808 802 0020 or by emailing welfarechanges@adviceni.net.
Calls are free from landlines and mobiles if made in the UK.
Via the official helpline numbers above. The key phrase to remember is that you are asking for a mandatory reconsideration.